<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: CRM Services Research</title> 
	<link>http://www.bitpipe.com/rlist/term/CRM-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 21 Nov 2008 14:15:26 EST</lastBuildDate>
	<pubDate>Fri, 21 Nov 2008 14:15:26 EST</pubDate>  <item> <title><![CDATA[If You Teach a Customer to Fish: The Power of Web Self&#45;Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1227280670_969.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
   Published by: Epicor Software Corporation]]></description>
		<pubDate>Fri, 21 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Seven Reasons Why SIP Will Improve Your Customer Care Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1227026554_764.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document describes how Opus Research evaluates seven ways that firms can build a customer&#45;centric organization and enhance the customer experience.
   Published by: Genesys]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1227026553_558.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial&#44; a sampling comments point to convenience&#44; customisation&#44; community and &#34;cool&#34; as motivating factors for millennials.
   Published by: Genesys]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[5 Ways to Improve Customer Service in A Down Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1221835992_27.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost.  The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
   Published by: OpenSpan]]></description>
		<pubDate>Thu, 18 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Profit&#45;Minded Contact Center &#45; Building an ROI Case for Customer Interaction Solutions in Financial Services.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1221059937_340.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shows you how contact centers can deliver differentiated customer service&#44; build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
   Published by: Portrait Software]]></description>
		<pubDate>Wed, 10 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206384023_24.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
   Published by: Genesys]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

