Standards-based Shared Authentication for Scalable Consumer Authentication: Behind the Technical Curtain
| sponsored by VeriSign (Europe, Middle East and Africa)
WHITE PAPER:
Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
Posted: 04 Dec 2008 | Published: 13 Nov 2008
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Fraud Prevention and Detection for Credit and Debit Card Transactions
| sponsored by ILOG, Inc. (BRMS)
WHITE PAPER:
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: 02 Dec 2008 | Published: 01 Sep 2007
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Five Misunderstood Features in Windows Vista
| sponsored by Microsoft
WHITE PAPER:
Adopting Windows Vista across a desktop infrastructure can come with challenges. This article looks at five features of Vista that can be misunderstood, provides their backgrounds and rationale, and presents solutions.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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How to Start a Windows Vista Pilot Deployment
| sponsored by Microsoft
WHITE PAPER:
Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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Optimizing Media-Rich Content Delivery with Point-to-Multipoint Label Switched Paths
| sponsored by Juniper Networks, Inc.
WHITE PAPER:
This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them.
Posted: 25 Nov 2008 | Published: 25 Nov 2008
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Virtualizing the Client PC: A Proof of Concept
| sponsored by Intel Corporation
WHITE PAPER:
In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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eGuide: Managing VoIP Quality
| sponsored by CA
WHITE PAPER:
This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: 07 Nov 2008 | Published: 07 Nov 2008
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Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links
| sponsored by Mimosa Systems
WHITE PAPER:
This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
Posted: 07 Oct 2008 | Published: 03 Oct 2008
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Guide to Troubleshooting Application Problems
| sponsored by Fluke Networks
WHITE PAPER:
This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.
Posted: 03 Oct 2008 | Published: 03 Oct 2008
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Next-gen Load Balancing: Delivering Advanced Web Apps
| sponsored by Citrix
WHITE PAPER:
The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: 19 Sep 2008 | Published: 18 Sep 2008
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Keys to SAP Application Acceleration: Advances in Delivery Systems
| sponsored by Citrix
WHITE PAPER:
It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: 19 Sep 2008 | Published: 18 Sep 2008
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Managing Mobility in the Enterprise
| sponsored by Sybase iAnywhere
WHITE PAPER:
Mobile empowerment enables employees to take back office systems to the point of interaction with the customer anywhere. This paper highlights some of the areas mobility will expand and address how companies should advantageously manage such mobility.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
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End-User Experience and Performance Management (EPM): The Key to Better ERP Results
| sponsored by Knoa Software
WHITE PAPER:
This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: 10 Sep 2008 | Published: 09 Sep 2008
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
| sponsored by Knoa Software
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: 09 Sep 2008 | Published: 09 Sep 2008
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Why Most Organizations Miss User Response Monitoring - and What to Do about It
| sponsored by Nimsoft, Inc.
WHITE PAPER:
This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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The Need for IPTV End to End Solution Integration - Learned the Hard Way
| sponsored by Alcatel-Lucent
WHITE PAPER:
E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: 05 Aug 2008 | Published: 01 Jan 2007
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
| sponsored by Genesys
WHITE PAPER:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: 03 Jun 2008 | Published: 01 Jan 2006
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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
| sponsored by Genesys
WHITE PAPER:
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008
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Nucleus Report: Who's Ready for SMB?
| sponsored by Oracle Corporation
WHITE PAPER:
With Oracle and SAP ramping up their efforts to attract small and medium-sized businesses to their enterprise applications, many have wondered: can they deliver successful deployments to smaller customers? With Oracle, the answer is a resounding yes!
Posted: 18 Mar 2008 | Published: 01 Jun 2007
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Show Me: Automatic Presentation for Visual Analysis
| sponsored by Tableau Software
WHITE PAPER:
Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: 20 Feb 2008 | Published: 20 Feb 2008
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
| sponsored by Avaya Inc.
WHITE PAPER:
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: 08 Feb 2008 | Published: 08 Feb 2008
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Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience
| sponsored by Keynote Systems
WHITE PAPER:
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems.
Posted: 08 Feb 2008 | Published: 08 Feb 2008
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The Vertica Database: Rethinking Data Warehouse Architecture
| sponsored by Vertica Systems
WHITE PAPER:
For analytic applications, the Vertica Analytic Database is designed to deliver high performance at lower cost and More than 5 customers have now implemented Vertica, and the experience of three is described in this report.
Posted: 18 Jan 2008 | Published: 01 Jan 2007
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Taking On-Demand CRM Integration to the Next Level
| sponsored by Oracle Corporation
WHITE PAPER:
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
Posted: 08 Nov 2007 | Published: 01 Sep 2007
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 19 Oct 2007 | Published: 03 Oct 2007
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