Ventana BI for Operational Performance
| sponsored by Actuate
WHITE PAPER:
Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.
Posted: 03 Dec 2008 | Published: 03 Dec 2008
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Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities
| sponsored by Autodesk
WHITE PAPER:
Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Accelerate ROI and Reduce Costs with Incentive Compensation System
| sponsored by ACTEK, Inc.
WHITE PAPER:
Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
Posted: 19 Nov 2008 | Published: 07 May 2008
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HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
Posted: 18 Nov 2008 | Published: 01 Jun 2007
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Customer Interaction Analytics: Quality of Care on the Critical Path
| sponsored by Genesys
WHITE PAPER:
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
| sponsored by Genesys
WHITE PAPER:
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Preparing for Cloud Computing: The Managed Services Revolution
| sponsored by CA
WHITE PAPER:
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
| sponsored by Avaya Inc.
WHITE PAPER:
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: 13 Nov 2008 | Published: 13 Nov 2008
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Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Achieving Profitable Growth through Exceptional Customer Experience
| sponsored by CA
WHITE PAPER:
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
| sponsored by Genesys
WHITE PAPER:
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
| sponsored by Angel.com
WHITE PAPER:
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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E-Book: Capitalizing on Unified Communications in the Call Center
| sponsored by CosmoCom, Inc.
WHITE PAPER:
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: 03 Nov 2008 | Published: 03 Nov 2008
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A Business Intelligence Agenda for Midsize Organizations
| sponsored by Cognos, an IBM Company
WHITE PAPER:
To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments
| sponsored by Exact Software
WHITE PAPER:
Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge implementation philosophies. By focusing on solutions that go beyond traditional ERP, Exact Software rejects conventional wisdom.
Posted: 27 Oct 2008 | Published: 27 Oct 2008
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Supply Chain Function Tips for Pharmaceutical Manufacturers
| sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This paper helps pharmaceutical manufacturers understand how supply chain functions such as demand and inventory planning can positively impact their overall operations and bottom line.
Posted: 23 Oct 2008 | Published: 23 Oct 2008
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White Paper: Ten Steps to Safeguard Business Data
| sponsored by i365, A Seagate Company
WHITE PAPER:
What should you do to protect your data if your resources are limited? This paper describes ten steps to safeguard business data.
Posted: 16 Oct 2008 | Published: 16 Oct 2008
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Customer Insight: Many Organizations Desire It, yet Few Really Possess It
| sponsored by Siperian, Inc.
WHITE PAPER:
This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
Posted: 13 Oct 2008 | Published: 13 Oct 2008
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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Voice of the Customer: Text Analytics for the Responsive Enterprise
| sponsored by IBM
WHITE PAPER:
VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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Planning for Seasonal Orders in Customer Driven Supply Chains
| sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.
Posted: 07 Oct 2008 | Published: 07 Oct 2008
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How Growing Food Manufacturers Perfect Order Performance and Increases in Schedule and Scale
| sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This paper explains how business applications and automation can enable a company to meet customers' expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.
Posted: 07 Oct 2008 | Published: 07 Oct 2008
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives
| sponsored by Symantec Corporation
WHITE PAPER:
Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
Posted: 24 Sep 2008 | Published: 24 Sep 2008
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