Before & After: Quantifying Business Rule Results in Key Banking Applications
| sponsored by ILOG, Inc. (BRMS)
WHITE PAPER:
This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.
Posted: 02 Dec 2008 | Published: 01 Dec 2007
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Fraud Prevention and Detection for Credit and Debit Card Transactions
| sponsored by ILOG, Inc. (BRMS)
WHITE PAPER:
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: 02 Dec 2008 | Published: 01 Sep 2007
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Email Marketing Goes Social
| sponsored by Silverpop Systems Inc.
WHITE PAPER:
Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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New Strategies for Discovery of Email: Mimosa Nearpoint for Microsoft Exchange Server Ediscovery Option
| sponsored by Mimosa Systems
WHITE PAPER:
This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems.
Posted: 25 Nov 2008 | Published: 25 Nov 2008
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Customer Satisfaction with Email Archiving Systems
| sponsored by Sunbelt Software
WHITE PAPER:
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
Posted: 24 Nov 2008 | Published: 06 Aug 2008
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
| sponsored by NTR Global
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Performance Analysis in Eclipse
| sponsored by Quest Software
WHITE PAPER:
This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money
| sponsored by ABS Associates, Inc.
WHITE PAPER:
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: 30 Oct 2008 | Published: 30 Oct 2008
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Elavon Achieves Greater Business Agility with CA Data Center Automation
| sponsored by CA
WHITE PAPER:
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy
| sponsored by InQuira Inc
WHITE PAPER:
This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: 17 Oct 2008 | Published: 17 Oct 2008
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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration
| sponsored by InQuira Inc
WHITE PAPER:
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: 17 Oct 2008 | Published: 17 Oct 2008
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Hurricane Preparedness: Is Your Organization Ready?
| sponsored by Iron Mountain Digital
WHITE PAPER:
This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.
Posted: 14 Oct 2008 | Published: 11 Oct 2008
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Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity: Using Uplift Modeling to Reduce Churn in Mobile Telephony
| sponsored by Portrait Software
WHITE PAPER:
The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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Seven Email Marketing Refreshes
| sponsored by Bronto Software
WHITE PAPER:
This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: 06 Oct 2008 | Published: 04 Oct 2008
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Online Video: The New Merchandising
| sponsored by Akamai Technologies
WHITE PAPER:
This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: 29 Sep 2008 | Published: 27 Sep 2008
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Compliant Statement Archiving and Presentment for Financial Services
| sponsored by EMC Corporation
WHITE PAPER:
Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.
Posted: 24 Sep 2008 | Published: 24 Sep 2008
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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization
| sponsored by Oracle Corporation
WHITE PAPER:
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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It's All about the Salesperson: Taking Advantage of Web 2.0
| sponsored by Oracle Corporation
WHITE PAPER:
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction
| sponsored by SAS Institute Inc.
WHITE PAPER:
Read on for a discussion of ten business realities constraining today's warranty management programs - and what progressive companies should be doing about them.
Posted: 10 Sep 2008 | Published: 05 Sep 2008
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The Pursuit of the Perfect Order
| sponsored by Inovis
WHITE PAPER:
This whitepaper explores the pursuit of the perfect order and implementing a multienterprise business process platform. Learn how to come as close as possible to attaining the ultimate goal through increased visibility via business process automation.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Enhancing IT Support with Knowledge Management
| sponsored by CA
WHITE PAPER:
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Becoming Value-driven: Focusing on What Matters Most
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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SOA in Any Economic Climate
| sponsored by IBM
WHITE PAPER:
Hurwitz & Associates sees a major transition in the way organizations are approaching software quality management.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Solving the NGN Data Migration Challenge
| sponsored by Alcatel-Lucent
WHITE PAPER:
The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation.
Posted: 20 Aug 2008 | Published: 01 Jan 2007
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Customer Relationship Management - Integration for a Customer Centric View
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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