Business Rule Management Systems and Financial Services: Equifax as a Case Study
| sponsored by ILOG, Inc. (BRMS)
WHITE PAPER:
This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
Posted: 02 Dec 2008 | Published: 01 Mar 2005
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A CIO's Guide to Achieving Information Management Excellence
| sponsored by Informatica
WHITE PAPER:
In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: 30 Nov 2008 | Published: 27 Nov 2008
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Sales P3: Definition and Commentary by Thought Leaders about Sales Process, Production and Performance
| sponsored by Landslide Technologies, Inc.
WHITE PAPER:
This whitepaper defines the concept of Sales P3, which represent the core elements of building a world class sales organization.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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Email Marketing Goes Social
| sponsored by Silverpop Systems Inc.
WHITE PAPER:
Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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Epicor ICE 2.0: Introducing Next-Generation Business Architecture
| sponsored by Epicor Software Corporation
WHITE PAPER:
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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If You Teach a Customer to Fish: The Power of Web Self-Service
| sponsored by Epicor Software Corporation
WHITE PAPER:
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
| sponsored by Epicor Software Corporation
WHITE PAPER:
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Industrial Distribution - Overview
| sponsored by Microsoft
WHITE PAPER:
Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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MDM Journey: The Right and Wrong Master Data Management Strategies to Start Small and Grow Big
| sponsored by Siperian, Inc.
WHITE PAPER:
No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Business Value Analysis of Autodesk Topobase in Utilities
| sponsored by Autodesk
WHITE PAPER:
This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
| sponsored by Genesys
WHITE PAPER:
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
| sponsored by Genesys
WHITE PAPER:
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Preparing for Cloud Computing: The Managed Services Revolution
| sponsored by CA
WHITE PAPER:
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Architectural Requirements for a Datacenter-Ready Virtualization Platform
| sponsored by VMware, Inc.
WHITE PAPER:
Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: 14 Nov 2008 | Published: 11 Nov 2008
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Federated Identity and Software as a Service (SaaS): Single Sign-on to the Cloud
| sponsored by Ping Identity Corporation
WHITE PAPER:
Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today.
Posted: 14 Nov 2008 | Published: 13 Nov 2008
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Software + Services in the Microsoft World
| sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Posted: 07 Nov 2008 | Published: 06 Nov 2008
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
| sponsored by Genesys
WHITE PAPER:
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Choosing a Reliable and Powerful IT Infrastructure at a Price You Can Afford
| sponsored by Oracle Corporation
WHITE PAPER:
This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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The Case for IT Governance in a Lotus Notes Environment
| sponsored by TeamStudio
WHITE PAPER:
Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
Posted: 05 Nov 2008 | Published: 05 Nov 2008
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
| sponsored by Angel.com
WHITE PAPER:
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Oracle SOA Suite and Enterprise Portals
| sponsored by Oracle Corporation
WHITE PAPER:
This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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5 Ways to Put Your CRM Data to Work for You and Your Customers
| sponsored by Angel.com
WHITE PAPER:
This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile
| sponsored by Angel.com
WHITE PAPER:
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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Developing and Maintaining Cost Effective Solutions and Strategies for Industry Regulated Compliance
| sponsored by Exact Software
WHITE PAPER:
This white paper will explore the use of technology today to help manage the ISO certification process, and the associated pitfalls that exist along the way.
Posted: 27 Oct 2008 | Published: 27 Oct 2008
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Best Practice Guidelines for SAP Solutions on VMware® Infrastructure
| sponsored by VMware and Intel
WHITE PAPER:
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.
Posted: 24 Oct 2008 | Published: 24 Oct 2008
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