| |
| IT Management > Systems Operations > |
Service Level Management
|
ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction
…
Definition continues below.
|
|
|
|
|
Add Service-Level-Management to your RSS Reader:
|
|
|
|
|
| 5 Matches |
|
Improving Quality of Service for Oracle Database with My Oracle Support
| sponsored by Oracle Corporation
WEBCAST:
Sean Bingham from Oracle Support, talks about how My Oracle Support, the next generation support platform, improves quality of service for Oracle Database deployments.
Posted: 05 Dec 2008 | Premiered: Available On Demand
|
|
 |
|
Video: Next-generation service provider platforms: What do service providers need?
| sponsored by Alcatel-Lucent
VIDEO:
In this video, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: 22 Oct 2008 | Premiered: 22 Oct 2008
|
|
 |
|
Managing Assets with Numara® Track-It! (including Bar Code)
| sponsored by Numara Software
WEBCAST:
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: 01 Apr 2008 | Premiered: Available On Demand
|
|
 |
|
ITIL Now - A Stepped Approach
| sponsored by Numara Software
WEBCAST:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: 01 Apr 2008 | Premiered: Available On Demand
|
|
|
|
Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
| sponsored by BlackBerry
WEBCAST:
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: 08 Nov 2007 | Premiered: Available On Demand
|
|
 |
|
|  |
| |
SERVICE LEVEL MANAGEMENT DEFINITION (continued): … indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports. A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential …
Service Level Management definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
