Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications
| sponsored by Nuance
PODCAST:
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
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Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications
| sponsored by Nuance
WEBCAST:
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 01 Dec 2008 | Premiered: Available On Demand
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The Inside Story on Compliance – Confessions of a QSA
| sponsored by Imprivata, Inc.
WEBCAST:
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: 06 Nov 2008 | Premiered: Available On Demand
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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience
| sponsored by Angel.com
WEBCAST:
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: 29 Oct 2008 | Premiered: Available On Demand
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Mentor Graphics Video Testimonial
| sponsored by InQuira Inc
VIDEOCAST:
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
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The Value of Customer Insight
| sponsored by Siperian, Inc.
WEBCAST:
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
Posted: 13 Oct 2008 | Premiered: Available On Demand
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Drive Sales Performance: Keys to preparing your reps for today's sale environment
| sponsored by SAVO Group
WEBCAST:
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: 26 Sep 2008 | Premiered: Available On Demand
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Empower Siebel 8.0 Users with New Simple-to-use Rules Engines
| sponsored by Oracle Corporation
PODCAST:
Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: 18 Sep 2008 | Premiered: 18 Sep 2008
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B2B interactions- what are the leaders doing?
| sponsored by EXTOL International Inc.
WEBCAST:
In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
Posted: 09 Sep 2008 | Premiered: Available On Demand
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Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs
| sponsored by EMC Corporation
WEBCAST:
This webcast details the EMC Captiva and eCopy Distributed Capture Solution, a document management solution that reduces costs and delays in moving paper between sites.
Posted: 28 Aug 2008 | Premiered: Available On Demand
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Accelerate Your Business with WebSphere Portal Accelerators
| sponsored by IBM
VIDEOCAST:
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: 12 Aug 2008 | Premiered: 13 Aug 2008
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Bringing Personalized Financial Services to Farmers
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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Avoiding Data Integration Pitfalls
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
In this Webcast, featured speaker Michael Czerniawski of
System's Evolution, Inc. (SEI), discusses data integration pitfalls and
will provide you the five keys to getting the information you need now.
Posted: 13 May 2008 | Premiered: Available On Demand
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Top Five Things to Do to Prepare for an Oracle Upgrade
| sponsored by Oracle Corporation
PODCAST:
Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
Posted: 21 Apr 2008 | Premiered: 21 Apr 2008
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How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence
| sponsored by Oracle Corporation
PODCAST:
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
Posted: 16 Apr 2008 | Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT)
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Numara® Track-It! 8 Overview Webinar
| sponsored by Numara Software
WEBCAST:
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
| sponsored by Numara Software
WEBCAST:
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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Oracle Advanced Customer Services: Solution Support Center
| sponsored by Oracle Corporation
WEBCAST:
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: 18 Feb 2008 | Premiered: Available On Demand
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Zero to Five: A Stepwise Progression for MDM and Data Governance
| sponsored by DataFlux Corporation
WEBCAST:
This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: 05 Dec 2007 | Premiered: Available On Demand
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