ALSO CALLED: Top-Down Modeling DEFINITION: Pertaining to a method or procedure that starts at the highest level of abstraction and proceeds towards the lowest level.
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
WHITE PAPER:
Strategy is the common thread of an integrated planning and management system. Read this paper and learn the best processes for developing strategic themes and how to see results from your vision.
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