Surveys

WHITE PAPER: Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

Posted: 13 Nov 2008 | Published: 13 Nov 2008

WHITE PAPER: This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more.

Posted: 06 Oct 2008 | Published: 04 Oct 2008

CASE STUDY: The 2000 decennial US Census incorporated the powerful online analytical capabilities of SAS, giving the US Census Bureau unprecedented access to microdata and summary information from its count of America's more than 280 million inhabitants.

Posted: 10 Sep 2008 | Published: 05 Sep 2008

WHITE PAPER: The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.

Posted: 10 Aug 2008 | Published: 01 Feb 2008

WHITE PAPER: This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.

Posted: 10 Jul 2008 | Published: 01 Jul 2008

JOURNAL ARTICLE: The midrange array category for the Diogenes Labs?????????????????????????????????????????????????????????????Storage magazine Quality Awards appears to be fertile turf for underdogs.

Posted: 23 Apr 2008 | Published: 01 Apr 2008

JOURNAL ARTICLE: Information Security and SearchSecurity.com presented more than 1,600 readers with some 360 security products, divided into 18 categories, three categories which failed to draw sufficient reader response are covered in market articles.

Posted: 13 Apr 2008 | Published: 01 Apr 2008

JOURNAL ARTICLE: Despite their mechanical components, the reliability of tape libraries ranks high among Quality Awards survey respondents.

Posted: 26 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

Posted: 25 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.

Posted: 24 Mar 2008 | Published: 01 Mar 2008

JOURNAL ARTICLE: Information security professionals face challenges galore in 2008.

Posted: 14 Feb 2008 | Published: 01 Feb 2008

JOURNAL ARTICLE: According to the Information Security/ SearchSecurity.com Priorities 2008 survey, you'll be spending more time on...well, you name it.

Posted: 14 Feb 2008 | Published: 01 Feb 2008

JOURNAL ARTICLE: Our exclusive 2007 storage salary survey tells you where the highest paying jobs are and what type of storage pros companies are looking to hire.

Posted: 14 Nov 2007 | Published: 01 Nov 2007

JOURNAL ARTICLE: Rows of flashing slot machines buzz throughout Viejas Enterprises' tribal casino. An outdoor arena erupts with light and sound as entertainers such as country singer Randy Travis and comedian Bill Cosby take the stage.

Posted: 12 Nov 2007 | Published: 01 Nov 2007

JOURNAL ARTICLE: The fall 2007 edition of Storage magazine's exclusive Purchasing Intentions survey reveals some subtle changes in storage managers' buying plans as new technologies gain greater consideration.

Posted: 18 Oct 2007 | Published: 01 Oct 2007

JOURNAL ARTICLE: After being bumped from the top backup and recovery software spot last year by BakBone Software, CommVault's Galaxy returns to the winner's circle.

Posted: 18 Sep 2007 | Published: 01 Sep 2007

JOURNAL ARTICLE: At a recent gathering for CIOs, John Hofmeister, the president of Shell Oil Co., surprised the group when he noted that just 10 years ago the oil giant had no enterprise CIO.

Posted: 05 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: Discover surprising statistics about how large companies manage the risks associated with outbound email. Read this report which summarizes the key findings from a survey of technology decision makers conducted by Proofpoint and Forrester Consulting.

Posted: 27 Jul 2007 | Published: 01 Jul 2008

JOURNAL ARTICLE: The third year of the Diogenes Labs-Storage magazine Quality Awards for enterprise arrays saw some shifts among the vendors, but a familiar theme prevailed as Hitachi Data Systems won again.

Posted: 20 Jul 2007 | Published: 01 Jul 2007

JOURNAL ARTICLE: In the second edition of the Diogenes Labs-Storage magazine Quality Award for NAS systems, top NAS vendors like Network Appliance and EMC scored well, but BlueArc emerged as the surprise winner.

Posted: 29 Jun 2007 | Published: 01 Jun 2007

JOURNAL ARTICLE: Our exclusive survey confirms that protecting ROBO-generated data is a three-pronged undertaking: resource consolidation, management controls and optimization approaches.

Posted: 29 Jun 2007 | Published: 01 Jun 2007

JOURNAL ARTICLE: Strategy. Earnings. One leads to the next, as this year's survey shows. The bigger your company, the more time you spend on strategy and the more you earn.

Posted: 06 Jun 2007 | Published: 01 Jun 2007

JOURNAL ARTICLE: There may be a slight respite for storage managers who have spent the last few years trying to keep up with runaway storage growth, according to the results of Storage magazine's spring 2007 Purchasing Intentions Survey.

Posted: 18 May 2007 | Published: 01 May 2007

JOURNAL ARTICLE: Great CIOs are not just good at change; they are masters of it. Great CIOs anticipate and drive change.

Posted: 02 May 2007 | Published: 01 May 2007

JOURNAL ARTICLE: The SANS Institute's WhatWorks program identifies three critical areas of concern for security managers.

Posted: 03 Apr 2007 | Published: 01 Apr 2007