A Guide to Diagnosing .Net Application Errors
| sponsored by AVIcode, Inc.
WHITE PAPER:
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 01 Sep 2007
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Advanced Market Place SM7 Demo
| sponsored by Hewlett-Packard Company
SOFTWARE DEMO:
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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IT Briefing: Service Delivery Best Practices: Translating Customer Needs into Network Services
| sponsored by Alcatel-Lucent
TRANSCRIPT:
In this transcript from a SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Splunk for Windows™
| sponsored by Splunk
WHITE PAPER:
Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
Posted: 23 Oct 2008 | Published: 23 Oct 2008
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Next-generation service provider platforms: What do service providers need?
 | sponsored by Alcatel-Lucent
VIDEO:
In this SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: 22 Oct 2008 | Premiered: 22 Oct 2008
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Metastorm Enterprise for Six Sigma
| sponsored by Metastorm
WHITE PAPER:
This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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ROI with Proactive Network and Voice Management
| sponsored by CA
WHITE PAPER:
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: 02 Oct 2008 | Published: 02 Oct 2008
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N-central Express
| sponsored by N-able Technologies
TRIAL SOFTWARE:
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
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Incorporating SLA Requirements into Your Database Monitoring Plan
| sponsored by Embarcadero Technologies, Inc.
WHITE PAPER:
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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E-Guide - IP Enables Service Creation
| sponsored by Alcatel-Lucent
EDITORIAL RESOURCE GUIDE:
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
Posted: 02 Sep 2008 | Published: 01 Sep 2008
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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics
| sponsored by DeskFlex
WHITE PAPER:
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
Posted: 01 Sep 2008 | Published: 28 Aug 2008
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
| sponsored by CA
WHITE PAPER:
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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Nimsoft™ Service Level Management Solutions
| sponsored by Nimsoft, Inc.
SOFTWARE DEMO:
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
Posted: 21 Aug 2008 | Published: 20 Aug 2008
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Service Level Management: On the Level
| sponsored by Nimsoft, Inc.
WHITE PAPER:
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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Overcoming Web 2.0 Challenges Through Load Testing
| sponsored by Keynote Systems
VIDEO:
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
Posted: 10 Jul 2008 | Premiered: 09 Jul 2008
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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008
| sponsored by CA
WHITE PAPER:
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
Posted: 17 Jun 2008 | Published: 01 Mar 2008
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VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment
| sponsored by NET Quintum
WHITE PAPER:
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
Posted: 05 Jun 2008 | Published: 01 Mar 2008
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Transforming Business: Optimizing the Business Outcomes of SOA
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.
Posted: 29 Apr 2008 | Published: 01 Jan 2007
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Optimizing Virtual Environments Requires Self-Learning Performance Management
| sponsored by Netuitive, Inc.
WHITE PAPER:
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: 21 Apr 2008 | Published: 01 May 2007
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Redefining the Performance Management Process
| sponsored by Netuitive, Inc.
WHITE PAPER:
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
Posted: 21 Apr 2008 | Published: 01 Apr 2008
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Accelerating BSM Adoption
| sponsored by Netuitive, Inc.
WHITE PAPER:
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: 21 Apr 2008 | Published: 01 Apr 2008
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Managing Assets with Numara® Track-It! (including Bar Code)
| sponsored by Numara Software
WEBCAST:
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: 01 Apr 2008 | Premiered: Available On Demand
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ITIL Now - A Stepped Approach
| sponsored by Numara Software
WEBCAST:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: 01 Apr 2008 | Premiered: Available On Demand
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Meeting Tomorrow's Internet Performance Requirements
| sponsored by Keynote Systems
WHITE PAPER:
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: 26 Feb 2008 | Published: 01 Mar 2007
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Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy
| sponsored by Keynote Systems
WHITE PAPER:
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring.
Posted: 08 Feb 2008 | Published: 01 May 2005
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