FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
Business of Information Technology  >  Business Environment  >  Legal Environment  >  Laws  >  Contract Law  >  Contracts  >  

SLA

ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,  … 
Definition continues below.


Add SLA to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Limit Results:
Sort by:
1 - 25 of 57 Matches
ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008
Get This Now


Harnessing the Power of an Enterprise IT Dashboard: Managing IT from a "Single Pane of Glass"
sponsored by uptime software inc.
WHITE PAPER: Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: 24 Nov 2008 | Published: 01 Nov 2008
Get This Now


The Benefits of Deploying SAP Enterprise Applications on Virtual Infrastructure
sponsored by VMware, Inc.
WEBCAST: Listen to this webcast to learn how VMWare tools aid in smooth migration to current virtualization technologies from HP, IBM, Sun and Fujitsu Siemens.
Posted: 24 Nov 2008 | Premiered: Available On Demand
Get This Now


Tiered Disaster Recovery DR SLAs That Work
sponsored by SearchStorage.com
PRESENTATION: A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.
Posted: 21 Nov 2008 | Published: 19 Nov 2008
Get This Now


eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008
Get This Now


Making IT Infrastructure Management Easier and More Efficient
sponsored by Dorado Software
WHITE PAPER: This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
Get This Now


A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
WHITE PAPER: This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 01 Sep 2007
Get This Now


Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements
sponsored by Diligent Technologies Corporation
WHITE PAPER: This PowerPoint presentation defines data protection service level agreements. A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
Get This Now


IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
Get This Now


Anatomy of a PeopleSoft Enterprise Archiving Project
sponsored by IBM
WHITE PAPER: Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
Get This Now


Performance Assurance Lifecycle for Virtual Infrastructures
sponsored by VKernel
WHITE PAPER: Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
Get This Now


FAQs: Managed Services
sponsored by Channel Media Group
WHITE PAPER: Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: 10 Nov 2008 | Published: 06 Nov 2008
Get This Now


CA eHealth® Simplifies Performance Management
sponsored by CA
PRODUCT LITERATURE: CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: 31 Oct 2008 | Published: 30 Oct 2008
Get This Now


Maximizing Business Value Across Your Enterprise...Understanding the ROI of Database Archiving
sponsored by IBM
WEBCAST: View this Webcast to hear how your organization can optimize its IT infrastructure with a solution that supports compliance and discovery initiatives, mitigates risks, and controls costs.
Posted: 31 Oct 2008 | Premiered: Available On Demand
Get This Now


4G: The What, Why and When
sponsored by Tellabs
WHITE PAPER: The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: 23 Oct 2008 | Published: 23 Oct 2008
Get This Now


Hot Spots: Don't Let Saas Costs Sneak up on You
sponsored by Storage Magazine
JOURNAL ARTICLE: Backup services can save hardware and staffing costs, but beware of surprise fees.
Posted: 23 Oct 2008 | Published: 01 Oct 2008
Get This Now


Why Security SaaS Makes Sense Today
sponsored by Webroot Software, Inc.
WHITE PAPER: Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: 10 Oct 2008 | Published: 09 Oct 2008
Get This Now


Metastorm Enterprise for Six Sigma
sponsored by Metastorm
WHITE PAPER: This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
Get This Now


IT Briefing: Green Storage - Balancing the Budget & Saving the Environment
sponsored by Dot Hill Systems Corp.
WHITE PAPER: In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
Get This Now


When Content Is King: Content Delivery Networks
sponsored by AT&T Corp
WHITE PAPER: This article explains how Content Delivery Networks (CDNs) are helping companies to speed rich content to wider audiences.
Posted: 06 Oct 2008 | Published: 04 Oct 2008
Get This Now


Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements
sponsored by Storage Decisions and Diligent Technologies Corporation
WHITE PAPER: A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: 01 Oct 2008 | Published: 01 Oct 2008
Get This Now


Critical Success Factors Deploying Pervasive BI
sponsored by Informatica
WHITE PAPER: The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
Get This Now


Monitor Complex Web Applications in Production Environments 24x7
sponsored by CA
PRODUCT LITERATURE: The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: 24 Sep 2008 | Published: 24 Sep 2008
Get This Now


Effectively Managing High-Performing, Business-critical Web Applications
sponsored by CA
WHITE PAPER: This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: 24 Sep 2008 | Published: 24 Sep 2008
Get This Now


Learn How to Manage Even the Most Complex Production Applications
sponsored by CA
WHITE PAPER: In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications.
Posted: 24 Sep 2008 | Published: 24 Sep 2008
Get This Now


1 - 25 of 57 Matches
Page: 2 3 
 
SLA DEFINITION (continued): …  IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.

Some metrics that SLAs may specify include:

  • What percentage of the time services will be available
  • The number of users that can be served simultaneously
  • Specific … 
    SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary


Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement