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Customer Support Software

ALSO CALLED: IT Customer Support and Customer Support


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APC Critical Power & Cooling Resource Center
sponsored by APC
WHITE PAPER: APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
Posted: 30 Jul 2008 | Published: 01 Jul 2008
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Client LifeCycle Demo
sponsored by FrontRange Solutions Inc.
SOFTWARE DEMO: Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Posted: 22 Jul 2008 | Published: 01 Jul 2008
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Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award
sponsored by Bowen & Groves
PRESS RELEASE: Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: 22 Jul 2008 | Published: 22 Jul 2008
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Steps for Implementing Comprehensive Support Management
sponsored by EnterpriseWizard Inc.
WEBCAST: This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.
Posted: 14 Jul 2008 | Premiered: Available On Demand
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Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
WHITE PAPER: This white paper discusses key strategies for maintaining an effective customer support organization.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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Giving ETL processes a makeover: Optimization tips and tricks
sponsored by Syncsort
WEBCAST: In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
Posted: 10 Jul 2008 | Premiered: Available On Demand
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Being Agile in a Non-Agile World
sponsored by Ivar Jacobson Consulting
WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
Posted: 01 Jul 2008 | Published: 01 Jun 2008
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Uncovering Hidden B2B Sales Potential
sponsored by MapInfo Corporation
WHITE PAPER: Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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Microsoft Dynamics CRM Online ® Offer
sponsored by Microsoft
TRIAL SOFTWARE: Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: 30 May 2008 | Published: 01 May 2008
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TCO Case Study: Central Plastics
sponsored by Oracle Corporation
CASE STUDY: This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.
Posted: 18 Mar 2008 | Published: 18 Mar 2008
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