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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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Definition continues below.
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| 1 - 10 of 151 Matches | |
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Optimizing Today's CRM Business Processes
| sponsored by TechExcel
WHITE PAPER:
TechExcel Service Suite gives organizations the total visibility and actionable intelligence you demand for all service desk, asset management and customer support business processes.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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Customer Relationship Management - Integration for a Customer Centric View
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations
| sponsored by Sage (UK) Limited
WHITE PAPER:
This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
| sponsored by Sage (UK) Limited
WHITE PAPER:
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
| sponsored by Sage (UK) Limited
WHITE PAPER:
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Marketing Transformation - How to Lead the Revolution
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: 10 Aug 2008 | Published: 01 Jan 2004
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Why B2C Database Marketing Firms Don't Understand B2B Companies
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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Extraprise CRM Support Survey Report
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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QlikView - Using Complementary Business Intelligence Software with SAP
| sponsored by QlikTech, Inc.
WHITE PAPER:
This white paper supplies important background information for making investment decisions in a SAP environment. QlikView should be as considered an attractive alternative any time users are looking for fast, uncomplicated, and affordable analytics.
Posted: 10 Aug 2008 | Published: 01 Nov 2005
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Bridging the Gap in CRM Application Support
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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| 1 - 10 of 151 Matches | |
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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